If you need to return an instrument to us for warranty, repair, calibration/certification or routine maintenance, we’ll send it back to you fully tested and complete with a certificate of conformity.
Please ensure that you have completed
product maintenance on your product prior to completing the RMA form.
No material can be accepted by any LAND office without a fully completed RMA Authorisation Request Form and an issued Returns Authorisation Number. This requirement ensures compliance with local Health and Safety legislation across all offices, and applies to all equipment being returned.
RMA AUTHORIZATION REQUEST FORM
To return an instrument for either warranty, repairs, calibration/certification or routine maintenance work, please complete a RMA form by selecting your location on one of the two options below.
The Returns Process:
- Our customer services team will contact you with your RMA Authorization Number and further instructions.
- Follow these instructions for product shipment.
- Products will be returned to you fully tested and complete with a certificate of conformity.
- An optional more comprehensive certification/calibration certificate can be supplied where requested.
- For further assistance on returning an instrument please contact:
Product Maintenance
To ensure that we are offering the best possible service to you and your equipment, please first read the maintenance sections of the specific product user guides to ensure that the problem is not a result of routine maintenance requirements. This includes lens/window cleaning from dirt, grease and other application contaminants.
For product user guides, please see the documentation section of your specific
product.
Should the product still need to be returned after routine maintenance has been performed, please complete a
RMA AUTHORIZATION REQUEST FORM.
Please note that charges may apply for equipment returned with issues that could have been avoided by routine maintenance.