FAQ

AMETEK Land FAQ
Here you will find a list of the top questions and answers we are asked at AMETEK Land. If you have a specific question in mind, don't hesitate to contact us by clicking here
We are the world’s leading manufacturer of monitors and analysers for industrial infrared non-contact temperature measurement, combustion efficiency and environmental pollutant emissions.

To find out more about us, click here.
Founded in the UK in 1947, we developed a reputation for producing innovative, resilient measurement technologies designed to operate in the most challenging conditions. Acquired by the Process & Analytical Instruments Division of AMETEK, Inc in 2006, today we are the premium supplier of product application solutions to world industries including steelmaking, glass making, minerals processing, hydrocarbon processing and thermal power generation.

Our success rests on award-winning technologies that push the limits demanded by the ever-increasing technical demands of global industry. Aligned with our expert knowledge, we meet the challenges of a wide range of applications, delivering process safety, process control and product quality our customers depend on.

With our unrivaled applications knowledge, we ensure the highest standards of process safety, process control and product quality are reached.
To find out more about our innovation history, click here.
 
For our Privacy Policy, click here.
Visit our Contact Us page, fill out the form and submit. One of our experts will then contact you.

If you know the exact specification of the product you require, you can simply send an authorised Purchase Order document to:

A valid Purchase Order needs to contain the following information in order be processed effectively:

  • Billing Address
  • Shipping Address
  • Contact Name and Contact Telephone Number
  • Payment Terms
  • Shipping Terms
  • Product Part Number and Description
  • Total Value
  • Quote Reference (If Available)
A failure to provide all of the above details may result in a order being delayed or rejected.
You can chase an update on your order by emailing land.orders@ametek.com and quoting your Purchase Order reference number and the nature of your inquiry.
Yes we do. We exhibit and deliver presentations at many trade shows and conferences throughout the year, all over the world. To see a list of up-coming events we will be attending, click here.
Yes, AMETEK Land has a vast stock of products that can be requested for demonstration purposes in order to help customers see our products working in a ‘real-life’ situations on their applications.

Some products or systems may require a visit by a Land Sales engineer or sales partner, who will assist in setting up the equipment and demonstrating it.  To request a demonstration, please click here
Our up-to-date list of brochures, user/installation guides and technical specifications can be found within our individual product pages. Simply navigate to the selected product page and use the drop downs to find the information you require. Please note that to view user/installation guides, you will need to be a registered site user. Registration is quick and free and can be completed here.
Yes, simply navigate to the software product section, select the software product you require and find a trial version of the software in the product drop-downs. Please note that to download software, you will need to be a registered site user. Registration is quick and free and can be completed here.
Case studies can simply be found in the about us section of the site. We have listed all our recent case studies. Please keep checking back for updates.

Being a registered user of the site has many advantages, including: 

  • The availability to download our full product user/installation guides and software trials.
  • An opportunity to receive our quarterly newsletter, keeping you in touch with our new products and applications, whitepapers, and more.
  • Invitations to events and webinars relevant to your business and industry. 

Site registration is quick and free and can be completed here

 
Our global service network provides unparalleled after-sales services to ensure you get the best performance and value from your AMETEK Land product. Our dedicated service centre teams and on-site engineers are trained to deliver the highest standard of commissioning, maintenance and after-sales support. Find out more here.

As the designer and manufacturer, we understand your AMETEK Land device better than anyone. Our dedicated team of technicians delivers expert support by bringing you:

  • Optimum performance
  • Free instrument and firmware updates
  • Approved quality - meeting ISO 9001 standards
  • Expert technical advice
  • Value for money
  • Fixed costs for budget control

For more information on our AMECare service contracts click here

In the unlikely event you have a problem with an instrument or you simply have a question, you can contact our AMECare technical support team for assistance. For more information click here
If you need to return an instrument to us for warranty, repair, calibration/certification or routine maintenance, we’ll send it back to you fully tested and complete with a certificate of conformity. To find out more about our returns procedure visit our returns page here.
AMETEK Land’s instruments are designed to operate in some of the industry’s harshest environments. However, performance is reliant on the equipment remaining undamaged, which can often be unseen. Regular preventative maintenance and service ensures the equipment operates at peak performance, limiting compound deterioration, and restoring it back to its published specification.

Our AMECare Service Contracts are specifically designed to ensure your instruments are professionally maintained and calibrated to operate at peak factory performance levels throughout their lifetime. For more information on our AMECare Service Contracts click here
Yes. All AMETEK products come with a minimum 12-month warranty. Please refer to the product brochures for the exact warranty terms for your selected product.
Yes. Our AMECare service contracts ensure peak performance and maximum return on investment over the life of your equipment and we can offer lifetime warranties*.
  
To find out more information on AMECare service Contracts, click here

*Terms and conditions apply
Yes, we offer a part exchange program as an alternative option to repair. In the unfortunate circumstance where the instrument being returned is found to be beyond economical repair or obsolete, out part exchange program offers you a cost-effective alternative. To learn more about part exchange click here

AMETEK Land’s instruments are designed to operate in some of the industry’s harshest environments. However, performance is reliant on the equipment remaining undamaged, which can often be unseen. Regular calibration ensures the equipment continues to operate as per published specification. There are many different factors to consider when deciding the correct frequency of calibration, for example harshness of environment, handling and storage (portables), criticality of measurement, just to name a few.

AMETEK Land recommend annual service and calibration, which is included as standard in our AMECare Service Contracts, for more information click here. For even greater accuracy and traceability, click here to see our Certification offerings.

We have a well-developed network of experienced sales partners around the world and to find a distributor/representative in your local area, please visit our International Sales Partner directory.
Our customised training courses deliver the essential application, product and measurement know-how to achieve optimum performance from your AMETEK Land instrument. To find out more about the training courses available read our training section here.
If you are interested in becoming an AMETEK Land sales partner find out on how to apply by visiting the ‘Become a Sales Partner’ section here.
Non-contact devices cannot scratch or mark the surface, and can be used on fast-moving processes without damage, whilst being directed to look at exactly the position you want to measure. Measurements calculations can be made very quickly, within a millisecond in some cases.  They can also be used at a distance from the process, so out of the immediate area of a hot or dangerous zone, and they do not suffer from wear and tear, or measurement drift.  

Find out more information about our non-contact measurement solutions here.
Planck’s Law and Pyrometer (another name for a spot thermometer) are good terms to research. Additionally, contact us for more information on training where we cover all topics of temperature measurement.

Find out more about training here.
Calibration is an adjustment of instrument reading or conformation that the instrument is measuring as designed.  Usually backed by a statement of conformance to the published specification.

Certification is an additional service giving independent certification of the instruments measuring capability -fully detailing the results taken, method of test, and the uncertainty of the measurements made.  This may be required for compliance purposes or simply to monitor the instruments stability to further increase confidence in measurement. It can also be used to determine more accurately the optimum frequency of calibration. 

AMETEK Land Calibration and Certification are traceable to national & international standards. Find out more here.
You can be assured that when you purchase an AMETEK Land instrument it is provided with a Certificate of Conformity confirming that the instrument has been manufactured and inspected to documented procedures, in accordance with ISO 9001:2008, and calibrated against national and international standards.  It also certifies that the instrument conforms to published specifications, drawings, workmanship standards, and production order requirements. For more information about our certificate of conformity click here.
For measurements to be interchangeable, they must relate to a common standard. For temperature measurement that is ITS-90 - The International Temperature Scale of 1990 and traceability refers to a chain of measurements linking an instrument’s performance to ITS-90. Certification under the ISO / IEC 17025:2005 standard assures the user that their instrument’s certification is traceable, giving continued confidence in interchange of measurement. 

All our laboratory facilities are accredited against the ISO / IEC 17025:2005 standard as approved by national accreditation bodies to evaluate our technical competence, impartiality and performance.

For more information about our certification click here.
 
To find out about all our current vacancies and other AMETEK companies, visit our career section here.

Yes, we do, these products include:

To find out more about our Hazardous Area certification click here.